iClerk

-UX Designer Internship Experience

Overview

I worked as a UX Designer and UX Researcher during my six-month Co-op/Internship at iClerk, where I developed a design system in Figma, created user flows, designed intuitive interfaces, conducted usability testing, and collaborated with developers to enhance the user experience.

Timeline

March 2024 - Aug 2024

Responsibilities

UX Designer
and UX Researcher

Contributions

Usability Testing Report, Presentation, Design System.

Type

Co-op / Internship

Introduction

Contributions

Usability Testing

Reflection

Introduction

Contributions

Usability Testing

Reflection

Introduction

About iClerk…

iClerk is a service designed to streamline the process of understanding online meetings using advanced AI technology. It offers features such as translation, transcription, and analysis of audio and video content. The AI assistant of iClerk can attend meetings, record and transcribe them, offer summaries, and provide personalized recommendations based on your media library. It integrates with platforms like Teams, Google Meet, and Zoom to capture key points efficiently.

My Contributions

I created a design system in Figma, establishing a standardized set of components, typography, and colors to ensure consistency across all platforms.

Developed a Design System in Figma

I created a design system in Figma, establishing a standardized set of components, typography, and colors to ensure consistency across all platforms.

Developed a Design System in Figma

I created a design system in Figma, establishing a standardized set of components, typography, and colors to ensure consistency across all platforms.

Developed a Design System in Figma

I independently planned and conducted usability tests to gather feedback, identify pain points, and refine the designs accordingly.

Conducted Usability Testing

I independently planned and conducted usability tests to gather feedback, identify pain points, and refine the designs accordingly.

Conducted Usability Testing

I independently planned and conducted usability tests to gather feedback, identify pain points, and refine the designs accordingly.

Conducted Usability Testing

Designed several key pages, focusing on creating intuitive and visually appealing interfaces.

UI Design

Designed several key pages, focusing on creating intuitive and visually appealing interfaces.

UI Design

Designed several key pages, focusing on creating intuitive and visually appealing interfaces.

UI Design

Worked closely with the development team to ensure the designs were implemented accurately.

Collaborated with Developers

Worked closely with the development team to ensure the designs were implemented accurately.

Collaborated with Developers

Worked closely with the development team to ensure the designs were implemented accurately.

Collaborated with Developers

Presented findings and design solutions to the CEO, CFO, and team members, ensuring alignment across all stakeholders.

Gave

Presentations

Presented findings and design solutions to the CEO, CFO, and team members, ensuring alignment across all stakeholders.

Gave

Presentations

Presented findings and design solutions to the CEO, CFO, and team members, ensuring alignment across all stakeholders.

Gave

Presentations

Usability Testing

The usability testing aimed to identify key usability challenges in Meetingmap (iClerk) and evaluate how effectively users could perform essential tasks such as inviting the iClerk chatbot to meetings and editing meeting transcripts. The testing was designed to provide insights into both new user onboarding and regular feature usage.

Identified critical usability issues that directly impacted user efficiency and satisfaction.

Provided actionable recommendations to improve UI clarity, feature placement, and chatbot performance.

Helped inform design changes to enhance onboarding, navigation, and task completion ease.

Strengthened iClerk’s commitment to a user-centered approach, ensuring better engagement.

What did the usability testing give?

Identified critical usability issues that directly impacted user efficiency and satisfaction.

Provided actionable recommendations to improve UI clarity, feature placement, and chatbot performance.

Helped inform design changes to enhance onboarding, navigation, and task completion ease.

Strengthened iClerk’s commitment to a user-centered approach, ensuring better engagement.

Usability Testing Report

Usability Testing Findings Presentation

Reflection

When I first joined the company, I felt a bit overwhelmed and nervous. However, as time passed, I found myself pushing my design thinking skills, and it was incredibly rewarding to see my designs live on a published website.

This Co-Op significantly enhanced my experience in UX Design and UX Research. The CEO and CFO commended my presentation for its clarity and actionable insights, reinforcing my confidence in delivering impactful design solutions